Shipping policy

At Aia, we are committed to providing reliable and efficient shipping services for our customers.

This Shipping Policy explains our order processing times, delivery estimates, tracking information, shipping costs, and other important delivery details.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Order processing includes:

  • Payment verification;
  • Order preparation;
  • Product quality checks;
  • Packaging before shipment.

During peak seasons, promotional periods, holidays, or periods of high order volume, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that order processing time is separate from shipping transit time.

Shipping Time

Estimated delivery times begin once your order has been shipped.

For most orders, the estimated shipping timeframe is:

All Destinations:
6–9 Business Days

The estimated total delivery time, including order processing and shipping, is approximately:

7–12 Business Days

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • Shipping destination;
  • Carrier operations;
  • Weather conditions;
  • Public holidays;
  • Customs processing;
  • Transportation delays;
  • Other circumstances outside of our reasonable control.

Shipping Costs

Shipping fees are calculated automatically during checkout based on:

  • Delivery location;
  • Package details;
  • Available shipping methods.

The final shipping cost will be displayed before you complete your purchase.

From time to time, Aia may offer free shipping promotions or special shipping offers on qualifying orders.

Any available shipping promotions will be clearly displayed on our website or during checkout.

Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details.

Your confirmation email may include:

  • Order number;
  • Purchased products;
  • Order amount;
  • Shipping information.

If you do not receive your order confirmation email, please check your spam or junk folder before contacting our Customer Support team.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

Please allow up to 48 hours for tracking information to become available after shipment.

You can use the tracking number provided in your shipping confirmation email to monitor your order status.

Please note that tracking updates may vary depending on the shipping carrier and destination country.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully review:

  • Full name;
  • Shipping address;
  • Apartment or unit number;
  • City;
  • State or province;
  • Postal code;
  • Country;
  • Contact information.

If incorrect or incomplete shipping information is provided, your order may experience delays or may be returned to the sender.

If you notice an error with your shipping information, please contact us as soon as possible before your order has been shipped.

Additional shipping costs may apply if a package needs to be reshipped due to incorrect information provided by the customer.

Customs & Duties

For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on local regulations.

Any customs charges or import fees are the responsibility of the customer unless otherwise stated during checkout.

Aia does not control customs policies and is not responsible for delays caused by customs clearance procedures.

Customers should contact their local customs authority for information regarding possible import charges.

Lost or Delayed Packages

While we work with reliable shipping carriers, delays may occasionally occur due to circumstances outside of our control.

If your tracking information has not updated for an extended period, or you believe your package may be delayed or lost, please contact our Customer Support team.

We will assist you by:

  • Reviewing your order information;
  • Checking available tracking updates;
  • Assisting with communication with the shipping carrier where necessary.

Please note that Aia is not responsible for packages that are confirmed as delivered according to carrier tracking information.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us review your request, please provide:

  • Order number;
  • Photos of the damaged package;
  • Photos of the damaged item(s);
  • Any relevant shipping information.

Please keep the original packaging until your request has been reviewed.

Our team will evaluate the situation and provide an appropriate solution.

Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse processing, or shipping arrangements.

If your order is shipped separately:

  • You may receive multiple tracking numbers;
  • Packages may arrive at different times;
  • Additional shipping charges will not apply unless clearly stated.

Delivery Issues

If you experience any delivery issues, please contact our Customer Support team with:

  • Order number;
  • Tracking number;
  • Shipping address;
  • Description of the issue.

We will review your request and provide assistance whenever possible.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Aia

Email:
info@iloveaia.com

Phone:
+1 650-344-9257

Address:
97 Mount Vernon Ln
Atherton, CA 94027
United States

Our Customer Support team aims to respond to all inquiries within 24 business hours.

Thank you for shopping with Aia. We appreciate your trust and are committed to providing a simple, reliable, and enjoyable shopping experience.