Refund policy

Return & Refund Policy

At Aia, we want every customer to enjoy a simple, comfortable, and reliable shopping experience.

If you are not completely satisfied with your purchase, we are happy to assist you with a return or refund according to the policy below.

Return Period

Aia accepts eligible returns within 30 days from the date your order is delivered.

To be eligible for a return, your request must be submitted within the return period and the item must meet all return requirements listed below.

Return Conditions

To qualify for a return:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • Items must include all original tags and packaging when applicable.

  • Products must be free from stains, odors, makeup marks, damage, or signs of wear.

  • Items must be purchased directly from iloveaia.com.

  • Proof of purchase or order information must be provided.

Items that do not meet these requirements may not be accepted for return.

Customers may try on items to check sizing and fit, but returned products must remain in a resalable condition.

How To Request A Return

Before sending any item back, please contact our Customer Support team.

Please provide:

  • Order number;

  • Name used for the order;

  • Email address used during checkout;

  • Product name;

  • Reason for return;

  • Photos if the item is damaged, defective, or incorrect.

Once your return request is approved, we will provide further instructions.

Please do not send items back before receiving return approval.

Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received is defective;

  • The item was damaged during delivery;

  • The wrong item was sent.

Return shipping fees are non-refundable unless the return is caused by an error made by Aia.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been completed.

Aia is not responsible for packages lost or damaged during return shipping.

Refund Process

Once your returned item has been received and inspected, we will notify you of the refund status.

If your return is approved:

  • The refund will be issued to the original payment method used during checkout.

  • Refunds will be processed within 7 business days after approval.

  • Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

The final refund amount may exclude:

  • Original shipping fees;

  • Return shipping costs;

  • Customs duties or import fees;

  • Other non-refundable charges.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Order number;

  • Description of the issue;

  • Clear photos of the product and packaging.

After reviewing the information provided, we will offer an appropriate solution, which may include:

  • A replacement;

  • A refund;

  • Another suitable resolution.

Exchanges

At this time, Aia does not guarantee direct exchanges.

If you would like a different size, color, or style, please return your original item according to this policy and place a new order.

This allows you to receive your preferred item as quickly as possible while ensuring product availability.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items;

  • Gift cards;

  • Items that have been worn, washed, altered, or damaged;

  • Items without original tags;

  • Products returned after the 30-day return period;

  • Items that are not in their original condition.

This policy does not affect your rights regarding products that arrive defective, damaged, or incorrect.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to assist with cancellation requests before the order enters processing or shipment.

Once an order has been shipped, it cannot be cancelled and must follow the return process described above.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Aia

Email:
info@iloveaia.com

Phone:
+1 650-344-9257

Address:
97 Mount Vernon Ln
Atherton, CA 94027
United States

Our Customer Support team aims to respond to all inquiries within 24 business hours.

Thank you for shopping with Aia. We appreciate your trust and are committed to providing a smooth and enjoyable shopping experience.