Payment Terms

Payment Terms

At Aia, we are committed to providing a safe, simple, and secure shopping experience.

Please review the following payment information before placing your order.

Accepted Payment Methods

Aia accepts a variety of secure payment methods available during checkout, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

Available payment methods may vary depending on:

  • Your location;

  • Your device;

  • Your browser;

  • Payment provider availability;

  • Order requirements.

Only payment methods displayed during checkout can be used to complete your purchase.

Secure Checkout

Your privacy and payment security are important to us.

All payments are processed through trusted third-party payment providers using secure and encrypted payment technologies designed to protect your personal and financial information.

Aia does not store your complete credit or debit card information on our servers.

Payment information is securely processed by authorized payment providers according to their own security standards and privacy practices.

Payment Processing

Payment is required at the time your order is placed.

After your payment has been successfully authorized:

  • You will receive an order confirmation email;

  • Your order will begin processing;

  • We will prepare your items for shipment according to our Shipping Policy.

If your payment cannot be authorized, verified, or completed, your order may be delayed or cancelled.

If this occurs, we recommend:

  • Checking your payment information;

  • Confirming sufficient funds are available;

  • Contacting your bank or payment provider.

Pricing & Currency

All prices displayed on our website are shown in the selected currency.

If your payment is processed in a different currency, your bank or payment provider may apply:

  • Currency conversion rates;

  • Foreign transaction fees;

  • Additional processing charges.

These fees are determined by your financial institution and are outside of Aia's control.

Applicable taxes, where required, will be calculated and displayed during checkout before your purchase is completed.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.

The confirmation email may include:

  • Order number;

  • Purchased items;

  • Order amount;

  • Shipping information.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our Customer Support team.

Payment Verification

To protect our customers and prevent unauthorized transactions, some orders may require additional verification.

Aia reserves the right to delay processing or cancel orders if:

  • Payment information cannot be verified;

  • Fraudulent activity is suspected;

  • The transaction appears unauthorized;

  • Additional security verification is required.

If additional information is requested, failure to provide verification may result in order cancellation.

Failed or Declined Payments

Payments may be declined due to:

  • Incorrect payment information;

  • Insufficient funds;

  • Expired cards;

  • Bank security restrictions;

  • Payment provider limitations;

  • Technical issues.

If your payment is declined, please try again or use another available payment method.

Aia cannot override decisions made by banks, card issuers, or payment providers.

Refunds

If a refund is approved according to our Return & Refund Policy, it will be issued to the original payment method used during checkout.

Refund processing:

  • Refunds are processed within the timeframe stated in our Return & Refund Policy;

  • Your bank or payment provider may require additional time before funds appear in your account.

Aia cannot control the processing time of banks, credit card companies, or third-party payment providers.

Discount Codes & Promotions

Discount codes must be applied during checkout before completing payment.

Promotional offers may include specific conditions such as:

  • Expiration dates;

  • Minimum purchase requirements;

  • Product exclusions;

  • Usage limitations.

Unless otherwise stated:

  • Only one discount code may be used per order;

  • Discounts cannot be applied after an order is completed;

  • Discounts cannot be exchanged for cash.

Refunds for discounted orders will be calculated based on the actual amount paid.

Payment Security

For your security, please do not send payment information through:

  • Email;

  • Social media messages;

  • Unsecured communication channels.

Aia Customer Support will never request your complete card number or security code.

If you receive a suspicious message claiming to represent Aia, please contact us directly.

Contact Us

If you have any questions regarding payments, billing, or checkout issues, please contact us:

Aia

Email:
info@iloveaia.com

Phone:
+1 650-344-9257

Address:
97 Mount Vernon Ln
Atherton, CA 94027
United States

Our Customer Support team aims to respond to all inquiries within 24 business hours.

Thank you for shopping with Aia. We appreciate your trust and are committed to making every purchase simple, secure, and enjoyable.